Friday, December 2, 2011

Some GREAT Customer Service!

I just wanted to take a minute to give some praise to a couple different baby product companies.

Summer Infant - The Summer Infant company has been wonderful! About 6 months ago our Summer Infant video monitor had a glitch, the company immediately sent out a new monitor which we have had no problems with. They also sent out a new toy for Cole as an additional way to apologize for the inconvenience! This company also covers the Carters brand, which is the brand of our high chair. We have a small issue with a snap that hold the shoulder strap to the high chair (it won't stay snapped) - - -so Summer Infant/ Carters is sending out a whole new high chair!!

KidCo - Since we travel so much we have a KidCo "Go-Pod" that goes everywhere with us - AMAZING! We have had it for about 6-8 weeks and noticed a small area where the canvas is pulling. Not a huge deal, but I figured I would inquire to see if they sell replacement canvas tops - - and they are sending me a whole new Go-Pod. With customer service like this I will definitely be looking into the KidCo PeaPod travel bed as well!!

These two companies have such wonderful customer service, which is rare to find. If you need baby/ child products I really recommend purchasing items from these companies, you will not be disappointed!

No comments:

Post a Comment